Terms and Conditions for Travel Agency Services Provided by ALPLUX
These Terms and Conditions apply to all travel agency and intermediary services provided by ALPLUX.
ALPLUX acts exclusively as a travel agent and arranges contracts for individual travel services between the respective service provider and the customer. These intermediary services are provided in accordance with the applicable statutory provisions, in particular the Austrian Package Travel Act (PRG) and the Austrian Package Travel Regulation (PRV).
The contractual terms and conditions of the respective service provider apply to the contractual relationship between the customer and that service provider, provided that they were sent or made available to the customer before the binding booking.
General Terms and Conditions for the Hotel Industry (AGBH)
General Provisions
When booking a service through ALPLUX, you enter into a contract with the respective service provider. ALPLUX is responsible exclusively for arranging the booked services.
Our responsibilities as a travel agent include in particular:
- providing advice and assistance in selecting suitable services;
- arranging the booking between the customer and the service provider;
- forwarding booking documents, payment information and other information provided by the service provider;
- assisting with communication between the customer and the service provider before the start of the trip.
Payment Terms
The payment terms of the respective service provider apply to the arranged services. The available payment methods depend on the booked service and will be communicated to the customer before the binding booking.
Depending on the respective service provider, the following payment methods may be available:
- Bank transfer based on the issued invoice. Payment is considered completed once the full invoice amount has been received in the specified bank account.
- Secure online payment through an external payment service provider. In this case, the payment method selected by the customer will be charged through the respective payment system.
Unless otherwise agreed, the full invoice amount must be paid before the booked service is provided. If payment deadlines are not met, the respective service provider may cancel the reservation or refuse to provide the booked service.
Changes to a Booking
Requests from the customer concerning changes to an already booked service will be forwarded by ALPLUX to the respective service provider.
The respective service provider alone decides whether a change is possible and under which conditions. ALPLUX therefore cannot guarantee that the requested change will be made or confirm the amount of any applicable amendment fees.
Checking the Booking Documents
The customer is required to check the booking confirmation and all other booking documents immediately upon receipt and verify that all information is correct, in particular names, dates of birth and booked services.
Any errors or discrepancies must be reported to ALPLUX immediately so that they can be corrected in time, where possible.
Special Requests
Special requests made by the customer will be forwarded by ALPLUX to the respective service provider. However, they are considered agreed only if they have been expressly confirmed by the respective service provider.
Cancellation Terms and Withdrawal
The cancellation terms of the respective service provider apply to all services arranged through ALPLUX.
Before making a binding booking, the customer will receive the cancellation terms applicable to the booking, usually together with the offer, invoice or booking confirmation by email. The customer is required to review them carefully.
By accepting the offer or making the payment, the customer confirms that the applicable cancellation terms have been made available to them and that they accept these terms.
ALPLUX acts exclusively as a travel agent and does not have its own cancellation terms. Only the cancellation terms of the respective service provider are applicable.
Special Information Concerning Ski Schools and Outdoor Activities
Please note that cancellation terms may vary depending on the ski school or outdoor activity provider.
However, many weather-dependent outdoor activities are subject to similar general principles.
Snowfall, cold temperatures, wind, limited visibility or other unfavourable weather conditions do not generally entitle the customer to free cancellation or a refund, provided that the respective organiser considers it possible to conduct the booked ski lesson or outdoor activity safely.
The decision as to whether a ski lesson or outdoor activity can take place is made exclusively by the respective organiser or service provider.
For safety reasons or due to force majeure, the organiser may decide at any time to postpone, restrict or cancel a ski lesson or outdoor activity.
If a ski lesson or outdoor activity is cancelled, the respective service provider will decide, in accordance with its cancellation terms, whether the booked service will be rescheduled or whether the price already paid for the cancelled ski lesson or outdoor activity will be refunded. No additional reimbursement or compensation claims shall apply.
This information is provided for general information purposes only. The cancellation terms of the respective service provider, which are provided to the customer before the booking, shall apply in every case.
Collection and Disclosure of Personal Data
For the purpose of arranging and providing the booked services, ALPLUX processes the personal data supplied by the customer.
The customer agrees to provide only correct and complete information and to notify ALPLUX immediately of any changes to this information.
Where necessary for the provision of the booked services, personal data will be disclosed to the respective service provider or to necessary third-party service providers, such as payment service providers.
If the customer also books services for other travellers, the customer confirms that they are authorised to provide the personal data of those persons to ALPLUX and that they have informed those persons about the processing of their data.
Further information about the processing of personal data can be found in our Privacy Policy.
Liability as a Travel Agent
ALPLUX is not liable for the proper provision of the arranged services. The respective service provider is solely responsible for providing the booked services in accordance with the applicable contract.
This does not affect the statutory liability of ALPLUX for errors made during the arrangement or booking process in accordance with the applicable statutory provisions.
Severability Clause
If any individual provision of these Terms and Conditions is or becomes wholly or partially invalid, the validity of the remaining provisions shall remain unaffected.
Last updated: July 2026