ALPLUX.com is operated by Irina Parfjonova with brand name ALPLUX with the registered address, under the laws of Austria, registration Number is ATU70112647 and its registered address is at 6433 Oetz, Habichen 40a.
Travel terms and conditions in travel agency ALPLUX
For the travel agency Irina Parfjonova ALPLUX as a travel agent is valid Part A („Das Reisebüro als Vermittler“) of the general travel terms (ARB 1992).
General travel terms and conditions in German (ARB 1992)
General travel terms and conditions in English (ARB 1992)
General terms and conditions for the hotel industry (AGBH 2006)
Principal terms and conditions
When buying a service through travel agent ALPLUX, you obtain the service in the respective service provider, and the travel agency acts only as an intermediary in these established relationships, namely, performs the following actions:
- coordinates communication among the client and the respective service provider;
- makes the order and transfers the details of the order with payment conditions to client;
- after payment sends the client an electronic confirmation about registration of the order of services with the name and contact information of the service provider.
Procedure of settlements
When buying the services through the travel agency ALPLUX and formation of order according to the terms of the respective service provider, the following types of payment are possible:
- a payment of invoice by a bank transfer after reservation of the service. Such a payment is carried out on the basis of an invoice which the travel agency sends to the client after reservation of services in the procedure of established communication. In such a case the payment is deemed to be made after the money has arrived at the bank account indicated in the invoice.
- a settlement by means of a safe internet payment. Such a payment is carried out through the payment system of a third person, when the money is deducted from the client’s indicated bank card or client’s bank account.
Irrespective of the applied means of payment for the service, the service shall be paid in full before receipt of the service, unless it is indicated otherwise regarding the specific service. The client shall follow the due date of payment. If the payment is made after the indicated due date, the travel agency cannot guarantee receipt of services.
Booking changes
After booking of the services, the client can ask making of changes in the purchased services by means of a normal correspondence with the travel agency. By taking into accounts the options of service provider and deadlines of receiving similar requests, the travel agency cannot always guarantee that the necessary changes for the client will be made. Solving of such issues is subject to individual procedure.
Refusal from services and return of payment
The client has a right to refuse from the services fully or partially, following specific terms and conditions existing regarding the deadlines of refusal from the bought services. In any case refund of money is made by taking into account bank commissions and other commissions paid by the travel agency and the representative company.
In case of partial payment for the services, if such a procedure of payment is allowed by the specific company, the client shall be obliged to pay the whole price of the service if the client refuses from the bought services later than the mentioned deadline.
Cancellation with cancellation fees
Depending on the type of service, the following cancellation rates applies.
| Accommodation | |
| 3 months or earlier | no cancellation fee |
| 90 to 31 days prior to the date of arrival | 40% of the total agreed price |
| 30 to 8 days prior to the date of arrival | 70% of the total agreed price |
| 7 days prior to the date of arrival | 90% of the total agreed price |
| Transfer | |
| 3 months or earlier | no cancellation fee |
| 90 to 14 days prior to the date of arrival | 10% of the total agreed price |
| 13 to 3 days prior to the date of arrival | 30% of the total agreed price |
| 2 days prior to the date of arrival | 100% of the total agreed price |
| Lessons with instructor | |
| 3 months or earlier | no cancellation fee |
| 90 to 14 days prior to the first lesson date | 10% of the total agreed price |
| 14 to 2 days prior to the first lesson date | 70% of the total agreed price |
| 1 day prior to the first lesson date | 100% of the total agreed price |
| Summer activities (as rafting, canyoning and other) | |
| 3 months or earlier | no cancellation fee |
| 90 to 30 days prior to the date of the tour | 20% of the total agreed price |
| 29 to 22 days prior to the date of the tour | 30% of the total agreed price |
| 21 to 15 days prior to the date of the tour | 40% of the total agreed price |
| 14 to 7 days prior to the date of the tour | 60% of the total agreed price |
| 6 to 1 day prior to the date of the tour | 90% of the total agreed price |
| day of the tour | 100% of the total agreed price |
Additional requirements for booked lessons in ski and snowboard school
- If the client refuses from the services after the indicated deadline, the payment for training lessons shall not be returned, except for cases when the reason of refusal from the services is a confirming document from the doctor about illness of the client. The school retains a right to review each case individually and make a decision on the basis of documents submitted by the client.
- The client or the person using the service is deemed to have received the service and the payment for the service is not refunded if the person using the service was late for the lesson for more than 10 minutes after the fixed time.
- The client has no right to unilaterally refuse from receipt of the bought services by referring to improper weather conditions if the school as a qualified specialist considers that upon such weather conditions the service can be rendered to the client and the school can render the services to the client qualitatively.
- The company or school have a right unilaterally to refuse from the offered services without giving a reason, and upon this the client receives back only the money paid by the client according to invoice. Inter alia, the reason of refusal from the offered service by the travel agency and/or School can be improper weather conditions, upon which the school cannot guarantee safety of the client, other conditions of force majeure character, which means a condition when safe rendering of the services to the client is not possible and which the travel agency and/or school were unable to forecast and/or avert by putting reasonable effort.
Confidentiality of data
When buying the services, the сlient shall indicate the following personal information:
- Name, surname and date of birth; Electronic e-mail address, telephone number, post address of the сlient;
- Names, surnames and dates of birth of the person using the services; Language of communication of the persons using the services; Special requirements and/or special notes regarding the persons using the services; Expected place of accommodation (hotel, apartments) during receipt of the services;
- Other information requested for completion of the form when buying the services.
When buying the services, the сlient agrees that the indicated information will be processed by the travel agency and the service provider, will be stored in the travel agency and in the service provider, as well as the client confirms that the travel agency and the service provider have a right to handle this information in the framework of law and the present terms and conditions. When buying the services, the client additionally guarantees that it has a right to handle information about the persons who will use the services, that these persons are informed about this fact and scope of information supplied, and that they agree with this fact.
The whole information entered by the client in the process of buying the services shall be given truly and fairly, without omissions, as far as possible objectively if during entering of information it is requested to assess some criterion (for example, the level of physical condition, etc.). The client shall timely inform the travel agency about changes in the indicated information. In case of failure to meet the indicated terms and conditions, the client can be declined from receipt of the services without indemnification of client’s paid price.
The travel agency uses or can use the data obtained, including contact information, for the following purposes:
- for transfer to the respective service provider; for ensuring normal communication with the client during the purchase of services; for communication during solving of various issues after the services have been bought; for sending notices connected with the bought services;
- for analytical reasons, corresponding to the needs of the travel agency; for marketing promotions in the framework of law (for example, but not limited to sending of regular messages after consent from the client is obtained and with an option to refuse from receipt of such messages).
Personal data of the client and the person/persons who will use the services, and other information received during purchase of the services, can be transferred to the following third persons for the following reasons:
- to the respective service provider for completion of the purchase of services; also to external providers of services if it is necessary for receipt of payment for the services, receipt of service provided by analysts, settlement of other issues related to performance of service, and external providers of services shall follow the requirements of confidentiality and bear liability for failure to observe this requirement;
- to competent authorities if it is required in accordance with the law or necessary for aversion, delivering or tracking of persons committing illegal offences.
There are cookies-files used on the Website, which collect the data about visits at the site. These data help to adapt the contents of the Website for the client. When using the Website, the client gives consent to collection and use of the given cookies, transferred to the client’s computer. The client at any moment can recall its consent by deleting the saved cookies-files.
After receipt of the services, the travel agency stores and processes within the framework of law the information about the client and persons using the services.