Privacy Statement

Basis

This privacy statement concerns all persons, which use the services of ALPLUX. We are hereby informing you of the type, extent and purpose of the capture and use of your personal data by our company. We respect your privacy and are committed to precisely following the legal requirements for the processing of your personal data (EU regulation no. 679/2016 (GDPR), DSG 2000, DSG 2018 and TKG 2003). All your personal data is processed on this basis.

ALPLUX is responsible for the processing of data.

Our data protection coordinator is Irina Parr.

By using our services and providing your consent in accordance with this declaration, you confirm that you are 18-years or above and are able to give valid consent, or you have provided us with a valid declaration of consent from your legal guardian or solicitors.

Information in accordance with Art 13 GDPR

Your personal data, particularly your

master data (last name, first name, address, email address, telephone number),
the data contained in your travel documents (passport number, passport data, date of birth, issuing authority, expiration date),
data regarding payment type and pertaining to payments, in particular EC-cards, credit cards and bank cards,
destinations, hotels, length of stay, contact persons, conditions, special services, medical data, frequent flyer number and
special data categories such as medical data and data regarding special requirements or marital-/partnership,

are required for our services. In particular, these include the arrangement and booking of individual travel services such as hotels, guides, restaurants, rental vehicles, transfers, insurance, events, tours, vouchers and ticket bookings, including customer records, invoicing and related verification (B2B, B2C, FIT).

For these purposes, this data is stored, processed and, if necessary, transferred to third parties – including service providers in other countries acting as data processors for the arrangement and booking of travel services, as well as software and agency services.

We do not use profiling methods or make automated decisions.

The legal foundations for these data processing procedures are

the fulfilment of our pre-contractual and contractual obligations to yourself,
consent declarations obtained from yourself,
statutory, contractual or other legal obligations (e.g. documentation rights and obligations as per finance and accounting, tax and customs regulations, contract administration, reporting regulations, legal disputes) as well as Art. 96 TKG and
our legitimate interests (e.g. the betterment of our client services, also within the scope of direct advertising or the perception of our own legal interests).

The length for which the data is saved is calculated in accordance with the length of our business relationship, the declarations of consent, as provided by yourself, as well as the statutory requirements to preserve records and legal obligations, which apply to our business. In case of regular business and in the interest of optimum client services, we must stress that we are committed to knowing your previously submitted customer wishes so well, that we can provide lasting and on-going customer satisfaction.

Our internet presence

Your access data is automatically captured and saved when you access our webpage. This access data can include which webpage you accessed, any viewed documents, date and time of access, IP address of the user, data of the pc used for access, particularly the browser and operating system as well as data size and the successful access notification, in particular. We use this access data for internal statistical purposes to guarantee the reliability of our presence and improve it. The access data will be used for evidence preservation in case of suspicion of illegal activity.

By entering your personal data into one of our contact forms, you acknowledge that it is saved and processed by us for the duration of this concrete enquiry. This applies to the enquiries you submit via contact forms, chat and emails in particular. We need this data to process your enquiry and also save your IP address, in these cases, for evidence preservation. The data is saved provided it is required to aid with potential supplementary or follow-up questions by you or us.

Your account data is only transmitted via an encrypted internet connection (https). We are not liable for loss of data or in case of a third party accessing your data, if we adhere to the necessary security procedures in accordance with the latest technology developments.

The legal basis for this data processing is your declaration of consent, our pre-contractual and contractual obligations to you, our legitimate interests and legal requirements of any kind and Art. 96 TKG.

Newsletter

You are free to subscribe to our newsletter. Registration, which requires you to submit your email address and consent to receiving the newsletter, can only take place when you acknowledge a link for registration, which you receive by email. In order to provide you with targeted information that is most relevant to your interests, you may also choose to provide information about your interests, important dates, locations, regions and similar preferences when subscribing.

In every newsletter you receive, you will find all the necessary information on how to unsubscribe. For more information about our newsletter, please contact us. We are happy to help.

The content of our website has been carefully prepared and reviewed. However, we cannot guarantee that the information provided is up to date, accurate or complete. Any liability for damages arising from the use or non-use of the information provided, or from the use of incorrect or incomplete information, is excluded. All offers are non-binding and subject to change. We reserve the right to modify, supplement, delete or temporarily or permanently discontinue the publication of the website or parts thereof without prior notice.

The content and programming of our website are protected by copyright and related rights. Any reproduction, even in part, or public distribution, in particular the copying of texts, graphics or photographs, is prohibited without our prior written consent.

Transfer of data to third parties / obligations of data processors

Your personal data may be transferred, where necessary,

to data processors (e.g. providers of our electronic newsletters) who are contractually obliged to comply with applicable data protection regulations, or
to third parties or partner companies where this is necessary for the arrangement or booking of the travel services you have requested.

If compliance with European data protection standards cannot be ensured in a particular case—for example, because standard contractual clauses, adequacy decisions or certifications are not available—we will inform you in advance and obtain any required consent. For further information, please contact us.

Cookies and tracking services

We use cookies, which are small text files used to store information in web browsers. Cookies are recognised when you visit our website again and help improve loading times and make our website easier to use. The information collected by cookies is used to recognise you and analyse how you use our website. It is stored on the servers of the respective provider, who is contractually obliged to comply with applicable data protection standards.

Cookies remain stored on your device after visiting our website unless you have disabled them in advance or actively deleted them. Disabling cookies may limit the functionality of our website. You can also prevent cookies from being stored by changing your browser settings. Please note that, in this case, some features of our website may no longer be available. You can also prevent Google from processing the data generated by cookies (including your IP address) by downloading and installing the browser plug-in available at google.com. Please note that this plug-in is only available for certain browsers.

We also use third-party content on our website to make it as informative and convenient as possible. This includes, for example, Google Maps, RSS feeds and YouTube. For technical reasons, these third-party providers receive your IP address. We have no influence over how these providers use your data. Please refer to the privacy policies of the respective providers.

We use Google Analytics, a web analytics service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). Google Analytics uses cookies. The information generated by cookies about your use of the website is generally transmitted to and stored on a Google server in the USA. Within the European Union, your IP address is shortened before transmission and therefore anonymised or at least pseudonymised. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and shortened there.

Google uses this information to analyse your use of the website, compile reports on website activity and provide other services related to website and internet usage. The IP address transmitted by your browser within the scope of Google Analytics is not merged with other Google data. Please also refer to Google’s privacy policy, particularly the information available at the following links:

http://www.google.com/analytics/terms/de.html and
https://www.google.de/intl/de/policies/

Contact

You may request information about the personal data we store about you at any time, free of charge. Subject to statutory retention obligations, you also have the right to withdraw your consent, request access to, correction, deletion, restriction of processing and transfer of your personal data.

For more information about your rights, please contact us (info@alplux.com, +436801429999). We will be happy to assist you. The competent supervisory authority for complaints is the Austrian Data Protection Authority (DSB), Wickenburggasse 8-10, 1080 Vienna.

Other

We have implemented organisational and technical security measures that are continuously reviewed and adapted where necessary to protect the personal data we process and store.

We reserve the right to amend this privacy statement at any time to reflect new developments. The latest version becomes effective upon publication on our website. The current version of the privacy statement, together with our imprint, is available at https://alplux.com/contacts/impressum/.